Affinity Home Hospice Services believes that each person is entitled to respect and dignity. It is our mission to provide each patient and their family a caring professional that delivers exceptional service.
Hospice is a coordinated health care program which provides palliative care and support to patients and their families. We provide care 24 hours a day, 7 days a week, in both home and facility-based settings. Affinity focuses on enhancing quality of life for the patient and their family. Physical, social, spiritual, and emotional care is provided by a medically directed interdisciplinary team consisting of the patient/family, professionals, and volunteers.
Patients and families have a right:
- To be treated with respect and dignity
- To receive care from health care providers that provide honest and complete information regarding his/her condition and treatments, which shall include the benefits and risks so that informed decisions can be made.
- To refuse care, treatments and to be fully informed of the consequences of such refusal.
- To participate in the plan of care and voice any ethical concerns they may have.
- To establish an Advance Directive.
- To expect an introduction, identification and title of those individual delivering hospice services.
- To be informed of changes in schedules by all disciplines involved in patient’s plan of care and notification of any changes in that plan of care.
- To receive respect for decisions made by patient and their family.
- To refuse services and/or request a change in caregiver or hospice organization without fear of reprisal or discrimination.
- To receive appropriate and compassionate care regardless of diagnosis, race, age, gender, creed, disability, sexual orientation, place of residence, or the ability to pay for the services rendered.
- To expect strict confidential handling of information related to clinical, social, and financial circumstances by hospice personnel and volunteers.
- To expect respect for private property and the protection of privacy and security during the course of care.
- To be informed in advanced of any and all charges related to hospice care and the extent to which a third party payer will pay for any services.
- To be informed of change in charges after service have begun, to be notified verbally and in writing within fifteen (30) working days of the hospice information about the change.
- To have access, upon request to all bills for hospice services regardless of the payer.
- To receive safe and quality service by a provider that have the necessary resources to provide care.
- To receive information about what to do in case of an emergency as noted on page one of hospice admission information handout.
- To know that ALL hospice care is provided in accordance with a plan of care that is approved by the physician.
- To participate voluntarily in research and educational projects.
- To have full knowledge of their rights and responsibilities in receiving healthcare.
- To voice concerns or criticism regarding services received by Affinity Home Hospice Services. Concerns or criticism can be discussed without fear of reprisal or discrimination with the direct care provider, supervisor or hospice administrator.
Please call with any concerns: 205.949.0400 or toll free at 1.866.697.0400 and speak to our Affinity Home Hospice Services administrator.
The State Health Department maintains a hotline for receiving and investigating complaints related to home health care. The State Health Department will also answer questions regarding Advance Directives. The hotline is answered from 8:00 a.m. to 5:00 p.m., Monday through Friday. Recorded messages can be left after hours and you will receive a return call. The hotline number is 1.800.356.9596.
