Since its inception in 2004, Affinity Home Hospice Services has demonstrated its commitment to ethical business behavior, delivering quality services, and complying with ever-changing rules, regulations and laws that govern hospices.
Affinity’s Quality Assessment Performance Improvement Committee continues to evolve with changes in the hospice industry. This Program has been developed to closely monitor both clinical and nonclinical aspects of operation to ensure optimal operation and compliance in all departments. We strive to continually improve our services and seek to change practices which strengthen our service delivery.
Additionally, there is an auditing and monitoring system for key compliance risk areas to prevent errors. Citizens, patients, caregivers, referral sources, and employees may contact Affinity at 205.949.0400 or 866.697.0400 to request additional information or to report concerns.
Affinity’s Quality Assessment Performance Improvement Committee meets quarterly to review both clinical operations data and non-clinical operations data such as financial and human resources information.
Below is a sampling of outcomes for 2009-2010:
Time from Referral to Admission- Quarterly Average
|
% within 24 hours |
>than 24 hours |
|
| 2009 | 95% | *5% |
| 2010 | 83% | *17% |
*per family request or need for physician visit prior to admission
Patient Comfort
|
|
% controlled within |
% not controlled in |
| 2009 | 96.25% | 3.75% |
| 2010 | 100% | 0% |
Patient/ Family Perception of Care (2010)
94% of survey respondents rated ALL disciplines (Nurses, Home Care Aides, Social Workers, Chaplain Services and Volunteer Services) as exceptional performance in the delivery of patient care
100% of respondents said they would recommend Affinity Home Hospice to others.
Family Perception of Bereavement Services (2010)
98% of survey respondents found that bereavement services provided were a valuable resource throughout the 13 month period following their loss.
